Refund policy

At Barreras Jewelry, we take pride in the quality of our craftsmanship and the care we put into every piece. Please review our return and refund policy carefully before completing your purchase.

 

Returns for Ready-to-Order Jewelry

In-Store Purchases

Returns are accepted within 7 days of purchase provided that the item:

  • Shows zero signs of wear, misuse, or damage

  • Is unworn and unaltered

  • Is returned with all original packaging and sales documentation

Approved in-store returns will be issued as store credit for the total amount of the original purchase.

If an exchange does not meet or exceed the original purchase amount, any remaining balance may be refunded or issued as store credit at the discretion of Barreras Jewelry.

Online Purchases

Online ready-to-order purchases are eligible for return or exchange within 30 days of the carrier’s recorded delivery date, provided the item:

  • Is new, unworn, and unaltered

  • Shows no scuffs, scratches, debris, residue, or grime, including under stones or in hard-to-reach areas

  • Is returned with original packaging and documentation

Approved online returns will be refunded to the original form of payment.


Exchanges

  • In-store exchanges: Up to 30 days

  • Online exchanges: Up to 30 days from the carrier’s recorded delivery date

Exchanges may be made for items of equal, greater, or lesser value, provided all return conditions are met.

 

Restocking Fees & Shipping Costs

  • Shipping costs are non-refundable

  • Approved returns of ready-to-order jewelry for reasons other than a Barreras-caused defect or order error are subject to a $30 flat restocking fee per item

  • All returned items are subject to inspection and approval by Barreras Jewelry

 

Custom & Personalized Orders

Custom and personalized items are handled differently due to the nature of the work involved.

Deposits

  • Custom orders require a deposit

  • 50% of the deposit is non-refundable

  • The non-refundable portion accounts for design time, labor, materials, and related expenses

Deposits may be eligible for a full refund only if no CAD/CAM design work or production has begun, at the sole discretion of Barreras Jewelry.

Custom Order Eligibility

Custom and personalized items include, but are not limited to:

  • Hand or laser engraved items

  • Fully custom jewelry projects

  • Custom stone selections

  • Made-to-order items based on a client’s original design

These items are final sale and are not eligible for change-of-mind return, exchange, or store credit once delivered or picked up. Confirmed Barreras-caused manufacturing defects are handled under the defect policy below.

 

Made-to-Order (Existing Designs)

Jewelry made after an order is placed, including pieces based on an existing Barreras design, is final sale and not eligible for change-of-mind returns, exchanges, or store credit. Confirmed Barreras-caused manufacturing defects are handled below.

 

Cancellations

If a client cancels a custom order at any stage of production:

  • 50% of the deposit will be retained

  • This applies regardless of production stage

  • Barreras Jewelry reserves the right to retain the non-refundable portion to account for time, labor, and expenses incurred

 

Ring Resizing & Alterations

  • One complimentary resizing is offered per ring

  • Resizing must be requested and completed within 30 days of purchase

  • Any additional resizing or adjustments will be subject to standard shop fees

Altered items are final sale and are only eligible for return or exchange in the event of a verified defect.

 

Repairs & Repair Responsibility

Barreras Jewelry does not offer a formal repair warranty.

However, if a repair performed by Barreras Jewelry is deemed faulty and the client returns within 7 days of pickup or delivery, we will assume responsibility for a one-time corrective repair.

All repairs beyond this window, or repairs deemed unrelated to workmanship, are subject to standard charges at the discretion of Barreras Jewelry.

 

Damaged, Defective, or Incorrect Items

To request complimentary correction of a Barreras-caused manufacturing defect under this policy, the customer must contact Barreras Jewelry within 30 calendar days after receiving the piece, based on the carrier’s recorded delivery date or the date of in-store pickup. Please describe the issue and provide photos when possible. If an item arrives visibly damaged or incorrect, please notify us promptly and retain the packaging so we can review the shipment.

Barreras Jewelry will inspect the item and determine whether the issue is a genuine manufacturing defect caused by our work, shipping damage, normal wear and tear, accidental damage, misuse, or an alteration made after purchase.

If a claim is made within that 30-day window and Barreras Jewelry confirms a manufacturing defect caused by our work, we will correct it at no charge to the customer. Based on the nature of the defect, we may repair, remake, or replace the item. We may decline a remake when the issue is not a Barreras-caused manufacturing defect or when a repair can fully correct it.

After the 30-day window, the piece is considered used for purposes of this complimentary correction policy. Barreras Jewelry reserves the right, following inspection, to determine that a later-reported issue is normal wear and tear and to decline a complimentary remake or other service under this policy. Later claims are assessed individually; the passage of time alone does not establish the cause of an issue.

Issues caused by normal wear and tear, accidental damage, misuse, or alterations by others are not covered as Barreras manufacturing defects. If service is possible, we will discuss any charges before work begins. Nothing in this policy limits rights available under applicable law.

 

Order Errors

If Barreras Jewelry ships an incorrect item or makes an error:

  • Please notify us promptly after discovering the error

  • Barreras Jewelry will cover return shipping

  • The item will be remade or replaced at no cost

No restocking fee applies when Barreras confirms a manufacturing defect caused by us or an order error.

Shipping, Insurance & Responsibility

  • All shipments are sent with adult signature required

  • All shipments are fully insured for the value of the item

  • Once an item has been transferred to the carrier, Barreras Jewelry is not responsible for delays, loss, or theft

If a package is marked as delivered but claimed as not received, the client must contact the carrier directly to resolve the matter.

 

Sale Items & Promotions

  • All items purchased during sales or special promotions are final sale

  • Sale items are not eligible for return or exchange

  • Certain promotions may allow exchanges only for items of equal or greater value

 

Store Credit

  • Store credit does not expire

  • Store credit is non-transferable

  • Store credit cannot be redeemed for cash

 

How to Initiate a Return or Exchange

All returns or exchanges must be initiated before sending any items back.

Clients may contact us via:

  • Email

  • Text message

  • Website chat by typing “return item”

Response times:

  • Email: within 24 hours

  • Text & chat: typically 1–2 hours during business hours

Unauthorized returns will not be accepted.

 

Final Policy Notice

  • Barreras Jewelry reserves the right to:
  • Inspect all returned items
  • Deny returns or exchanges that do not meet policy requirements
  • Update or modify this policy at any time without prior notice

By completing a purchase with Barreras Jewelry, the customer acknowledges and agrees to this policy.